Refund Policy

This policy covers refunds for Lenerin’s Basic and Family subscription plans. How a refund is processed depends on where you subscribed:

• On the web (lenerin.com/dashboard/billing), your payment is collected by Paddle, our merchant of record.
• In the iOS app, your payment is collected by Apple through an In-App Purchase, if that is how you subscribed.

Every new account gets a 14-day free trial with full access to the Service. We do not require a credit card to start a trial, and no charge occurs unless you actively choose and pay for a plan at the end of it. If you decide Lenerin isn’t for you, simply don’t subscribe — there’s nothing to cancel or refund.

If you subscribed through lenerin.com and were charged by Paddle, you can request a full refund within 14 days of that charge for any reason — we don’t ask why. Refunds are issued to your original payment method and are typically processed by Paddle within 5–10 business days, depending on your bank.

Refunds after the 14-day window are considered on a case-by-case basis — see Exceptions below.

If you subscribed through an In-App Purchase in the Lenerin iOS app, Apple processes that payment and, per Apple’s App Store terms, only Apple can issue the refund — we do not have the ability to refund an App Store charge directly.

To request an App Store refund:

• Go to reportaproblem.apple.com, sign in, find the Lenerin charge, and choose “Request a refund”
• Or, on your iPhone/iPad: Settings → [your name] → Subscriptions → Lenerin, or use the Apple Support app

Apple reviews and decides these requests according to its own policies and timelines, independent of Lenerin. If you contact us about an App Store charge, we’ll point you to the right place above — we’re glad to also confirm your subscription status or cancellation on our end if that’s useful for your request.

For web (Paddle) charges, email billing@lenerin.com with the email address on your Lenerin account and the approximate date of the charge. We’ll verify the charge and either issue the refund ourselves via Paddle or forward the request to Paddle directly, and confirm back to you either way within 2 business days.

You can also reach Paddle directly for a purchase made through them at paddle.net, referencing the order confirmation email Paddle sent you at checkout.

We may decline a refund request, or limit future refunds on an account, where we reasonably believe the policy is being abused — for example, repeated trial-subscribe-refund cycles on the same household, or a chargeback filed without first contacting us. Outside of clear abuse, our default is to resolve refund requests in your favor.

Cancelling your subscription (from Account → Billing, or from your Apple ID subscriptions page for iOS purchases) stops future renewals — you keep access through the end of the period you already paid for, and are not charged again. Cancelling does not automatically refund a charge already made; use the refund steps above if you’d like that charge returned.